Assistant Restaurant Manager

Why this score?

Hard requirements vs learnable gaps

Role details

Minimum Requirements Relevant Hospitality, Food & Beverage or Hotel Management qualification advantageous - Minimum 2 years' experience in a Restaurant Supervisor, Senior Supervisor, Assistant Restaurant Manager or similar leadership position within a busy hospitality environment - Previous 4-star or 5-star hotel restaurant experience highly advantageous - Experience within a large, high-volume restaurant operation essential - Previous experience managing or supervising high-volume breakfast service strongly advantageous - Strong understanding of restaurant operations and professional food and beverage service standards - Proven ability to lead and coordinate a restaurant team during busy service periods - Strong floor-management skills with a visible, hands-on leadership approach - Experience conducting pre-service briefings, allocating sections and coordinating staff responsibilities - Strong guest relations and customer service skills - Confident handling guest complaints and providing effective service recovery - Ability to anticipate service challenges and respond quickly and professionally - Good understanding of restaurant opening, service and closing procedures - Experience with restaurant POS systems, with Micros Simphony or similar experience advantageous - Good understanding of stock control, breakages, wastage and operational cost awareness - Knowledge of food safety, hygiene and health and safety standards - Strong leadership, communication and interpersonal skills - Proven ability to coach, motivate and develop team members - Strong organisational, planning and time-management skills - Ability to remain calm, professional and solutions-focused during high-volume service - Excellent attention to detail and high service standards - Strong administrative and computer skills - Professional grooming and presentation - Must be willing and able to work early-morning breakfast shifts - Ability to work weekends and public holidays as operationally required - Reliable transport for early-morning shifts is essential - South African ID - A fully updated CV with contactable reference details is essential What You'll Be Doing Supporting the Restaurant Manager with the efficient day-to-day management of the breakfast operation - Ensuring the restaurant and team are fully prepared before breakfast service begins - Leading from the floor and remaining visible, approachable and actively involved throughout service - Conducting pre-service briefings and ensuring the team understands occupancy levels, expected covers, VIP guests, groups and special requirements - Allocating sections and responsibilities to ensure appropriate floor coverage and efficient service - Supervising and supporting waitrons, hosts and other restaurant team members throughout breakfast - Monitoring guest arrivals and managing seating and service flow during peak periods - Ensuring tables are cleared, reset and available efficiently during high-volume periods - Working closely with the Kitchen team to ensure smooth communication between front and back of house - Monitoring the breakfast buffet to ensure presentation, availability, cleanliness and replenishment standards are consistently maintained - Ensuring à la carte breakfast orders are delivered accurately and within appropriate service times - Engaging proactively with guests throughout breakfast and ensuring their needs are identified and addressed - Handling guest concerns and complaints professionally and ensuring effective service recovery - Supporting the team during peak periods and stepping into operational areas wherever assistance is required - Maintaining consistently high food and beverage service standards throughout the restaurant - Coaching and guiding team members during service to improve performance, confidence and guest engagement - Ensuring restaurant service stations, tables and operational areas remain clean, organised and professionally presented - Monitoring service times and identifying potential delays before they negatively impact the guest experience - Ensuring restaurant SOPs, food safety requirements, hygiene standards and health and safety procedures are consistently followed - Supporting staff attendance management, shift allocation and other team administration as required - Monitoring breakages, equipment, linen and operational supplies and reporting or addressing concerns appropriately - Supporting stock control and helping minimise unnecessary wastage and operational losses - Working closely with Kitchen, Front Office, Guest Experience, Housekeeping and other hotel departments to anticipate occupancy levels and guest requirements - Coordinating breakfast requirements for groups, VIP guests, special occasions and high-occupancy periods - Supporting the Restaurant Manager with onboarding, training, coaching and performance management of team members - Ensuring the restaurant is appropriately cleared, reset and prepared following breakfast service - Assisting with operational and administrative responsibilities following the breakfast period as required - Continuously identifying opportunities to improve service efficiency, team performance and the overall guest experience - Ensuring every breakfast service reflects the professional and elevated standards expected at The President Hotel Why Join The President Hotel Be part of Cape Town's Most Loved Hotel - Work within a professional, high-volume 349-room hotel environment - Take on a key leadership role within one of the hotel's busiest daily services - Develop your restaurant management, people leadership and operational skills - Gain valuable exposure to high-volume Food & Beverage operations within a large city hotel - Work closely with experienced Restaurant, Food & Beverage and Kitchen leadership - Build your career within an environment focused on professional development and service excellence - Play an important role in creating an exceptional start to every guest's day - Be part of our exciting journey toward luxury - Enjoy a competitive salary, company contributions toward medical aid and provident fund, staff meals on duty and an outstanding team culture New users - Upload your CV Existing users - 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